Shipping policy

Shipping policy

Last updated: 16 October 2026

This policy covers delivery of orders from Wagbowl, a brand of WAG BOWL (PRIVATE) LIMITED.

1. Where we deliver. Frozen dog food is delivered within Lahore only. Orders for frozen food to any other address will be cancelled and refunded. Treats, once available, are delivered across Pakistan by courier.

2. Charges and times. Standard delivery in Lahore is Rs 250, usually within 24–48 hours. Express is Rs 350, usually within 24 hours. Delivery is free on orders of Rs 3,000 or more and on the 1-week trial and monthly plans. The charge and options shown at checkout apply. Times run from order confirmation and are estimates, not guarantees.

3. Monthly plans. Delivered in three drops about ten days apart. We confirm each drop on WhatsApp beforehand.

4. Your responsibilities. Give a complete, correct address and a reachable phone number. An adult must be present to receive frozen food; it is never left at a gate, with a guard or outside a door.

5. Failed delivery. If no one receives the order, the address is wrong or you cannot be reached, the order returns to us. A second attempt is charged. If it cannot be delivered within 3 days, we may cancel it and refund the goods only; delivery charges are not refunded.

6. Risk. Risk passes to you at handover. Check the order then: what you may refuse at the door is set out in our return and refund policy.

7. Changes and delays. Address changes and cancellations are accepted only before dispatch. We are not liable for delays caused by events beyond our reasonable control; we will tell you on WhatsApp if a delivery is running late.

Contact

Customer service: +92 301 4033666 (call or WhatsApp, Mon–Sat, 9am–5pm) · info@wag-bowl.com