Delivery and returns

Lahore only for now. Standard arrives in 24–48 hours (Rs 250); express within 24 hours (Rs 350). Free on orders over Rs 3,000, taken off automatically at checkout.

In three deliveries, about ten days apart, and we message you on WhatsApp before each one.

Yes. It's frozen food, so we can't leave it at a gate, with a guard or outside a door. If nobody's there and we can't reach you, the rider waits a short while and brings it back; a second attempt may cost extra.

Any time before it's dispatched. Once it's with the rider we can't reroute it.

Not yet. Islamabad and Karachi are planned. We won't give a date until the cold chain is ready.

Message us and we'll switch the recipe on the deliveries still to come. Different dogs like different things; that's exactly what the 1 Week Trial is for.

Check it at the door. If a pack is soft or isn't what you ordered, hand it back to the rider and you don't pay for it. Once an order is accepted we can't take frozen food back. Spot something wrong or missing after the rider has gone? Message us the same day, with a photo, and we'll replace it on the next delivery or refund it.

When a refund is due, we pay it by bank transfer or as credit on your next order, whichever you prefer.

Slowly. Mix a little Wagbowl in and build it up over about a week; a transition guide comes in every box. Give their tummy up to two weeks to fully settle.

On days 2 to 4 of the switch, yes, and it settles on its own. If it's still loose past day 5, go back to a 50/50 mix for three days, then step up again. Loose stool with vomiting, or lasting over a week, isn't a switching issue: see a vet.

Straight into the freezer. At mealtime, put a frozen pack in a pan with a splash of water and warm it on low for about 10 minutes, stirring. Or move tomorrow's pack to the fridge tonight and warm it for 2–3 minutes. Serve warm, not hot. Bin what's left in the bowl after 2 hours (1 hour above 32°C). Never thaw on the counter, never refreeze, and use a thawed pack within 24 hours.

A full freezer holds through a normal outage. Keep the door shut. If the packs are still hard when power returns, they're fine.