Refund policy
Refund policy
Last updated: 16 October 2026
This policy covers every product sold by Wagbowl, a brand of WAG BOWL (PRIVATE) LIMITED. Our products are perishable food. Read it before you order.
Returns
1. No returns after acceptance. For food safety, once an order is accepted at the door it cannot be returned, exchanged or refunded, except under point 3.
2. Check at the door. Inspect your order at handover. You may refuse any pack that is not frozen or not what you ordered; you will not be charged for it.
3. Wrong, missing or damaged items. Report it on WhatsApp on the day of delivery, with your order number and clear photos of the packs. We check the claim and, if it is valid, replace the item on a later delivery or refund it, at our choice. Claims made later, without photos, or for food not stored as the pack directs, are not accepted.
4. Not covered. Change of mind, ordering the wrong item or quantity, your dog not liking a recipe, a dog's reaction to an ingredient listed on the product, and food that has thawed or been stored incorrectly after handover.
5. Cancellations. You may cancel free of charge until the order is dispatched. After dispatch it cannot be cancelled. A monthly plan cancelled after its first delivery is refunded only for packs not yet delivered, at the per-pack price paid on the plan (with the plan discount). Delivered packs are not refunded.
Refunds
6. When a refund is due. Only for an item refused at the door under point 2, a valid claim under point 3, a cancellation under point 5, or an order we cancel.
7. How it is paid. Card payments are refunded to the card used. Bank transfer and cash on delivery payments are refunded by bank transfer to an account in the customer's name, or as credit on a future order. We start an approved refund within 15 working days; the time your bank or card issuer takes after that is outside our control.
8. Amount. A refund never exceeds the amount paid for the affected items. Delivery charges are refunded only when we cancel the whole order. Discounts, free items and codes have no cash value.
9. Misuse. We may refuse a refund where a claim cannot be verified or where claims are repeated, and may decline future orders from that customer.
Contact
Customer service: +92 301 4033666 (call or WhatsApp, Mon–Sat, 9am–5pm) · info@wag-bowl.com
