Privacy policy

WAG BOWL (PRIVATE) LIMITED, trading as Wagbowl, controls the personal information collected through wag-bowl.com, our orders and our messages. By using the site, ordering or contacting us, you agree to this policy.

1. What we collect. Name, phone, email, delivery address, order and payment records; details you give about your dog; messages to us; and cookie and device data from the site. Card details are entered with our payment provider; we do not receive or store full card numbers.

2. Why we use it. To process, deliver and support orders; to contact you about them on WhatsApp, phone or email; to recommend portions; to prevent fraud and misuse; to meet legal, tax and accounting duties; to improve our products and site; and, only with your consent, to send offers.

3. Who we share it with. We do not sell personal information. We share only what is needed with our store platform (Shopify), payment providers, delivery riders and couriers, and our messaging, analytics and advertising tools, and with authorities where the law requires.

4. Retention. We keep records for as long as needed to run the business and meet legal and accounting obligations, then delete them.

5. Your rights. You may ask to see, correct or delete your information, or stop marketing, by writing to info@wag-bowl.com. We may verify your identity first, and we keep what the law requires us to keep. Disabling cookies may stop parts of the site, such as the cart, from working.

6. Security. We use reasonable safeguards. No system is completely secure, and we are not liable for unauthorised access beyond our reasonable control.

7. Other sites. Links to other websites and apps are governed by their own policies.

8. Changes. We may update this policy at any time; the version on this page applies.

Contact

Customer service: +92 301 4033666 (call or WhatsApp, Mon–Sat, 9am–5pm) · info@wag-bowl.com · Plot 149-B, Industrial Area, Township, Lahore