FAQs

Cooking at home is cheaper, and we won't argue with that. What you're paying us for is that it happens every week without you: the same ratios every batch, weighed portions, meat sourced and checked, cooked and frozen the same day, delivered to your door.

Barely. Scoop and pour, versus ten minutes in a pan. One extra step a day, for food you can actually recognise.

Whole ingredients, in ratios we built against published international feeding guidance and the formulations of established fresh-food brands abroad, then reviewed with a food technologist and veterinarians. International certification is in progress. If your dog has a diagnosed condition, check with your vet before switching.

No. Nothing renews on its own and nothing is charged automatically. When you want the next month, you order it; we message you on WhatsApp first. Most people start with the 1 Week Trial.

Puppies need different things to adult dogs, and growth-stage feeding is something we'd rather get right for your dog than guess at on a page. Message us with their age and breed and we'll advise.

Weight, age and activity level. Take the 60-second quiz and you'll get the exact daily grams, the right recipe, and what it costs per day, before you commit to anything.

Slowly. Mix a little Wagbowl in and build it up over about a week; a transition guide comes in every box. Give their tummy up to two weeks to fully settle.

On days 2 to 4 of the switch, yes, and it settles on its own. If it's still loose past day 5, go back to a 50/50 mix for three days, then step up again. Loose stool with vomiting, or lasting over a week, isn't a switching issue: see a vet.

Usually the portion, not the food. Dogs coming off kibble often need less volume than you'd expect. Give it three days at the same amount, then try warming it slightly: warm food smells stronger.

Fresh food digests faster than kibble, so a dog can genuinely feel hungrier in the first fortnight. Split the day's amount into three feeds instead of two, rather than adding more.

Yes, plenty of customers do. Halve both portions rather than adding Wagbowl on top of a full bowl of kibble, or you'll overfeed.

Work out each dog's amount separately and add them together. Feed them in separate bowls: fresh food makes fast eaters faster.

Bone broth, about a quarter to a third of the pack. The food is cooked and packed in it, so tip the whole pack into the bowl.

Toppers, small dogs, and trying a recipe first. Once a dog eats more than a pack a day it stops being practical as the main food.

The usual list: onions, garlic, grapes, raisins, chocolate, xylitol, cooked bones. Nothing about Wagbowl changes that.

Straight into the freezer. At mealtime, put a frozen pack in a pan with a splash of water and warm it on low for about 10 minutes, stirring. Or move tomorrow's pack to the fridge tonight and warm it for 2–3 minutes. Serve warm, not hot. Bin what's left in the bowl after 2 hours (1 hour above 32°C). Never thaw on the counter, never refreeze, and use a thawed pack within 24 hours.

A monthly plan never needs room for more than ten packs at a time. They stack flat, about the size of a paperback each, and fit in one standard freezer drawer.

A full freezer holds through a normal outage. Keep the door shut. If the packs are still hard when power returns, they're fine.

Lahore only for now. Standard arrives in 24–48 hours (Rs 250); express within 24 hours (Rs 350). Free on orders over Rs 3,000, taken off automatically at checkout.

In three deliveries, about ten days apart, and we message you on WhatsApp before each one.

Yes. It's frozen food, so we can't leave it at a gate, with a guard or outside a door. If nobody's there and we can't reach you, the rider waits a short while and brings it back; a second attempt may cost extra.

Any time before it's dispatched. Once it's with the rider we can't reroute it.

Not yet. Islamabad and Karachi are planned. We won't give a date until the cold chain is ready.

Cash on delivery or bank transfer. A Plan is paid for the month before it starts, by bank transfer, and when the month ends we message you on WhatsApp. Nothing continues unless you reply.

Yes. Message us on WhatsApp and we pause or move your next delivery.

Yes. Every order is a fresh one, so you choose the recipe and pack size again each time.

Message us and we'll switch the recipe on the deliveries still to come. Different dogs like different things; that's exactly what the 1 Week Trial is for.

Check it at the door. If a pack is soft or isn't what you ordered, hand it back to the rider and you don't pay for it. Once an order is accepted we can't take frozen food back. Spot something wrong or missing after the rider has gone? Message us the same day, with a photo, and we'll replace it on the next delivery or refund it.

When a refund is due, we pay it by bank transfer or as credit on your next order, whichever you prefer.